Customers may exchange items within AMBROSI they ordered. Any item may be exchanged for the same item in a different size. We allow the return of a complete AMBROSI for a full refund.

Shipping and handling is not refundable and ALL SALE & PRE-ORDER ITEMS ARE FINAL (no exchanges & refund).

  • To be eligible for an exchange or return, please ensure the following:
  • The garment is in its original packaging, with swing-tag attached.
  • The garment is in perfect condition – it may not be worn, washed or damaged.
  • You have the receipt or proof of purchase.

AMBROSI reserves the right to reject any items for exchange or return that do not meet the above requirements. If your exchange or return is rejected, you will be notified by email.

Exchange Process

Your request, please note the item(s) you would like to exchange, and the desired replacement size(s). If approved, we will place your replacement items on hold and email you.

Please follow these steps to complete the process:

  • Ensure all exchange items are in their original condition, unworn, with swing tags attached.
  • Pack all items in the manner they were received including their original poly bags, envelopes, packing material, garment bags, hangers, dust bag, when applicable.
  • Use the smallest possible shipping box. Make sure to only use one box for all items you need to exchange.
  • Print and tape the return label to the outside of your return parcel over any prior shipping address

If your exchange is not shipped within 5 business days of issuing the e-mail approval, the items will no longer be eligible for exchange. We will process your exchange order as soon as the return parcel has been inspected and approved by our logistics center.

If we have sold-out of the replacement size and are no longer manufacturing the item, you can elect to return for a full refund.

Return Process

Contact info@ambrosistudio.com within 5 business days of order receipt to request a return. In your request, please note AMBROSI you would like to return. If approved, we will email you an approval.

Please follow these steps to complete the process:

  • Ensure all returned items are in their original condition, unworn, with swing tags attached.
  • Pack all items in the manner they were received including their original poly bags, envelopes, packing material, garment bags, hangers, dust bag, when applicable.
  • For international orders, please include the commercial invoice provided in 3 copies.
  • Use the original shipping carton.
  • Print and tape the return label to the outside of your return parcel over any prior shipping address

If your return is not shipped within 5 business days of issuing the e-mail approval, the items will no longer be eligible for return.

Once your return is received, inspected and approved, we will refund the full order value via your original payment method. You will receive an e-mail confirming when the refund is issued. It may take up to 14 business days to receive your refund depending on your payment processor.

Please note you will be responsible for the costs of returning the items to us unless we delivered it in error.